Shipping & Returns
At SmithMelody we offer exchanges on equal or higher value items, no questions asked. All returns are to be made within 30 days of receiving the product. If you have any questions, special requests, or concerns please feel free to e-mail to us.
ORDERS AND SHIPPING
We offer EMS/DHL/FedEx Express shipping for all international orders.
EMS 7-10 days.
We offer exchanges on items of the same value or higher. Please contact us if you have any questions or concerns, or if you need a shipping return label.
We offer a return and refund period of 7 days from date of receipt. If you are not completely satisfied with your purchase, Please contact us to have the shipping address for return and please do not send the item back to the same address of shipping. Our team will control all received items so you need to send the items to our return address only by your cost.
Your purchase is shipped brand new. Items that you return to us must be in the same new condition as they were received. All returned items must be in their original state and deemed to be in unworn condition before the can be accepted for a total refund. The item must be returned in new and unused condition, in the manufacturer boxes and with all paperworks (this includes warranties and authenticity cards) , parts and accessories (including dust bags) to insure full credit . NOTHING SHOULD BE TAPED TO THE BOX. The clothing or handbag box and any other items must be sent back inside a corrugated box (like the one it came in) to prevent any damage. Your return of merchandise will not be accepted if it is not sent back in the proper new condition. Returns not accepted will be disposed of or shipped back to you at your cost.
Worn shoes are not exchangeable or returnable. If you are going to try on the shoes with you we ask that you wear stockings or socks, and only wear them on carpet. If the shoes are scuffed we cannot take them back. The shoes must be returned in the same condition as they were received. Save the box that the clothing were shipped in. This is the best packaging to use for returns. Shoes that have been dyed are not returnable or exchangeable. We are not responsible for what could happen to the returned items during shipment back: if we receive them damaged we can't accept the return.
Once return be received by us, we'll release full refund or send exchange items to you.